DRESS LOUD UK · DESK 24
RETURNS / REFUNDS Open · Mon–Fri 09:00–17:00
Gate · RECLAIM Doc Ref · DL/RET/2026 ● Updated 06 May

BaggageReclaimsending it back? we got you.

Your shortcut to returns, refunds and the small print. 30 days to change your mind on non-personalised items, full cover on faulty goods, and one form at the bottom to start the whole thing.

01GATE

The 30-day window

DL · RET · 01Eligibility · Non-personalised items
Brief · who can come back You have 30 days from the day your order arrived to send non-personalised items back. Plus the statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.
  • 30 daysFrom the date you receive your parcel.
  • 14 days statutoryUnder the Consumer Contracts Regulations 2013 — your legal right to cancel without giving a reason.
  • ConditionNew, unused, original packaging and tags attached. No washing, alterations or damage from wear.
  • Bring proofOrder number to hand — speeds the whole thing up.
02GATE

What can't come back

DL · RET · 02Hygiene + made-to-order exclusions
Brief · the no-fly list A few categories are excluded for hygiene or because they are made specifically for you. Faulty items in these categories are always covered — see Gate 03.
  • PersonalisedCustom names, numbers, dates, slogans — made just for you, can't be re-sold.
  • WigsHygiene exclusion. Once worn or unwrapped.
  • HosieryTights, stockings, fishnets — hygiene exclusion.
  • UnderwearBras, briefs, basques — hygiene exclusion.
  • Cosmetics with broken sealsFace paint, glitter, latex — once opened, cannot be re-sold.
  • Final sale itemsMarked clearly on the product page before you buy.
03GATE

Faulty or damaged

DL · RET · 03Defects + wrong items · we cover postage
Brief · we made it right If something arrives wrong or breaks during normal use, we cover the cost of return shipping and either replace, repair or refund. Send a photo of the issue alongside your email so we can act fast.
  • Within 30 daysFull refund, replacement or repair — your choice.
  • 30 days – 6 monthsReplacement, repair, or refund (Consumer Rights Act 2015).
  • Postage coveredWe send a pre-paid return label. You don't pay to send a fault back.
  • Photo proofEmail a clear photo of the damage with your order number. Speeds approval.
  • Wrong item shippedSame process. Tell us what you received vs what you ordered.
04GATE

The 5 steps

DL · RET · 04How a return actually works
Brief · runway to refund No portal, no headache — five steps and you're sorted.
  • 01 · Email usSend order number, items, reason and photos (if faulty) to hello@dressloud.co.uk with subject "Return Request".
  • 02 · Get authorisedWe reply within 2 working days with a reference and instructions.
  • 03 · Post itUse a tracked, signed-for service. Keep your receipt — proof of postage protects you.
  • 04 · We inspectWithin 2–3 working days of arrival.
  • 05 · RefundIssued to your original payment method within 5–10 working days of approval.
05GATE

Refunds & timing

DL · RET · 05Where, when, how much
Brief · the money side Refunds go to the original payment method. Card refunds normally show within a few working days; PayPal/Apple Pay can be near-instant after approval.
  • Original methodCard → card. PayPal → PayPal. Apple/Google Pay → original card.
  • AmountItem value. Original outbound shipping is non-refundable unless the return is a fault on us.
  • Return postageYou cover return postage on change-of-mind returns. We cover it on faults and our errors.
  • Bank delaysOnce we issue, your bank takes 3–5 days. Beyond that, contact your bank first.
  • Lost in postTracked service is essential — without tracking we can't investigate a missing return.
Returns Address DL · UK · WAREHOUSE

DRESS LOUD (Returns)

5 Tree Close
Tilehurst
Reading, RG30 4TG
United Kingdom

Please do not post returns until you've emailed and received a returns reference. Unauthorised parcels can be delayed at receipt.

FORMSTART

Start your return

DL · RET · FORM2 minutes · email confirmation immediate
Brief · you fill, we reply Drop your order number, what you're sending back and why, and we'll come back within 2 working days. Faulty? Attach a photo so we can move fast.
Desk 24 · Open Mon–Fri 09:00–17:00

Stuck on a
return?

If the form doesn't fit your situation, the desk is open. We'll talk you through it — no scripts, no portals, no run-around.

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© Dress Loud · Weekender Brands Ltd · UK Doc · DL / RET / 2026 · Rev 06.05 Wear it loud.