Comedy Spliff, White

1. Your Statutory Cancellation Right

Under the Consumer Contracts Regulations 2013, when you buy online you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. You then have a further 14 days to return the goods to us.

2. Our 30-Day Returns Policy

In addition to your statutory rights, we offer a 30-day returns window from the date you receive your item. To qualify:

• Items must be in new and unused condition
• All original packaging and tags must be attached
• Items must be free from wear, washing, alterations, or customer-caused damage

We reserve the right to refuse a return or issue a partial refund if items do not meet these requirements.

3. Items That Cannot Be Returned

The following are non-returnable unless they arrive faulty, damaged, or incorrect:

4. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

• Within 30 days: full refund
• 30 days to 6 months: replacement or repair. If we cannot resolve the issue, we issue a refund
• Return shipping: we cover the cost for all faulty, damaged, or incorrect items

Please include photographs of the fault or damage when you contact us.

5. How to Start a Return

6. Return Shipping Costs

We do not charge restocking fees. We do not provide pre-paid labels for standard returns. We recommend Royal Mail Tracked 48 or a similar tracked service.

7. Exchanges

We do not offer direct exchanges. If you need a different size, colour, or product:

1. Return the original item following the process in Section 5
2. Place a new order for the item you want
3. We refund the original item once we receive and inspect it

This ensures you get the correct replacement as quickly as possible.

8. Refunds

Once we receive and inspect your return (usually 2-3 working days), we notify you by email.

Approved refunds are processed to your original payment method within 5-10 working days. The time for the refund to appear depends on your payment provider.

9. Late or Missing Refunds

If you have not received your refund within the timeframe above:

1. Check your bank account or card statement again
2. Contact your bank or card issuer, as processing times vary
3. If you have done both and still have not received it, email us at hello@dressloud.co.uk

10. Contact Us

Nothing in this policy affects your statutory rights. For more information, visit Citizens Advice or contact Trading Standards.