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This policy explains how returns, refunds, exchanges, and cancellations work at DRESS LOUD (operated by Weekender Brands Limited). Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Your Statutory Cancellation Right

Under the Consumer Contracts Regulations 2013, when you buy online you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. You then have a further 14 days to return the goods to us.

Exceptions: The cancellation right does not apply to personalised or made-to-order items (e.g. custom printed t-shirts with names/slogans) or sealed hygiene products that have been opened (e.g. wigs, hosiery, underwear, cosmetics). These exceptions are permitted under Regulation 28 of the Consumer Contracts Regulations 2013.

2. Our 30-Day Returns Policy

In addition to your statutory rights, we offer a 30-day returns window from the date you receive your item. To qualify:

Items must be in new and unused condition
All original packaging and tags must be attached
Items must be free from wear, washing, alterations, or customer-caused damage

We reserve the right to refuse a return or issue a partial refund if items do not meet these requirements.

3. Items That Cannot Be Returned

The following are non-returnable unless they arrive faulty, damaged, or incorrect:

Category	Why
Personalised products (custom t-shirts, hoodies with names/slogans/images)	Made to order specifically for you
Wigs, hosiery, underwear, cosmetics	Hygiene seal broken or packaging opened
Final sale items (if marked at time of purchase)	Sold as non-returnable

Not sure if your item qualifies? Email us at hello@dressloud.co.uk before sending anything back. We will confirm within 2 working days.

4. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

Within 30 days: full refund
30 days to 6 months: replacement or repair. If we cannot resolve the issue, we issue a refund
Return shipping: we cover the cost for all faulty, damaged, or incorrect items

Please include photographs of the fault or damage when you contact us.

Personalised item printing errors: If a personalised product arrives with a printing error, misspelling, or production damage, we replace it at no cost or issue a full refund. Errors resulting from information you provided (e.g. a misspelt name in your order) are not covered.

5. How to Start a Return

Email Us

Send your order number, item(s), reason, and photos (if faulty) to hello@dressloud.co.uk with subject "Return Request".

Get Authorised

We reply within 2 working days with return authorisation and instructions.

Post It Back

Send via tracked and signed-for post. We cannot accept responsibility for items lost in return transit.

Return address:
DRESS LOUD (Returns)
5 Tree Close, Tilehurst
Reading, RG30 4TG
United Kingdom

Do not send returns without contacting us first. Unauthorised returns may experience delays in processing.

6. Return Shipping Costs

Return Reason	Who Pays
Change of mind	Customer
Wrong size ordered	Customer
Faulty, damaged, or incorrect item	DRESS LOUD
Personalised item with printing/production error	DRESS LOUD

We do not charge restocking fees. We do not provide pre-paid labels for standard returns. We recommend Royal Mail Tracked 48 or a similar tracked service.

7. Exchanges

We do not offer direct exchanges. If you need a different size, colour, or product:

Return the original item following the process in Section 5
Place a new order for the item you want
We refund the original item once we receive and inspect it

This ensures you get the correct replacement as quickly as possible.

8. Refunds

Once we receive and inspect your return (usually 2-3 working days), we notify you by email.

What We Refund	What We Do Not Refund
Full item price (or partial if item shows use)	Original shipping costs (change of mind)
Original shipping costs (if our error)	Customer return postage (change of mind)
	Express/upgraded shipping (unless entire order faulty)

Approved refunds are processed to your original payment method within 5-10 working days. The time for the refund to appear depends on your payment provider.

9. Late or Missing Refunds

If you have not received your refund within the timeframe above:

Check your bank account or card statement again
Contact your bank or card issuer, as processing times vary
If you have done both and still have not received it, email us at hello@dressloud.co.uk

10. Contact Us

DRESS LOUD (Weekender Brands Limited)
5 Tree Close, Reading, RG30 4TG
Email: hello@dressloud.co.uk
Phone: 0118 203 0818
Hours: Monday to Friday, 09:00 to 17:00 (GMT)

Nothing in this policy affects your statutory rights. For more information, visit Citizens Advice or contact Trading Standards.

Need to Start a Return?

Email us your order number and we will get back to you within 2 working days.

Email Return Request

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